Migros always provides customers with modern, reliable, economic and high quality products to achieve sustainable quality and sector leadership in line with its strategies and mission. Migros Ticaret is the First Food Retailer with five Quality Management System Certifications documented by the Turkish Standards Institute. These certifications are the certificates of:
  • TS EN ISO 9001 Quality Management System, 
  • TS EN ISO 22000 Food Safety Management System, 
  • TS ISO 10002 Customer Satisfaction Management System, 
  • OHSAS 18001 Occupational Health and Safety Management System 
  • TS EN ISO 14001  Environmental Management System

The ISO 9001 Quality Management System

In the framework of corporate values the company has adopted, Migros aims not just to meet but to exceed expectations with customer focus, reliability, sensitivity, leadership, productivity and innovation principles. In this scope the company has created Quality Management System processes and procedures to establish and ISO 9001 Quality Management System. The established system was approved by the TSE and received a ‘TS EN ISO 9001 Quality Management System’ Certificate. 
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The ISO 22000 Food Safety Management System+

The goal of Migros, a company which sees world standards as its guide in food safety; is to provide a healthy environment for all products to ensure the unconditional safety of customers and to use a “Risk Management” approach in all processes concerning quality and product safety to reduce any danger to a minimum. As a result of the work conducted by Migros Ticaret in this scope, the company earned the “TS EN IS0 22000 Food Safety Management System” certificate in 2006. The focus of the system is to conduct food safety inspections with an efficient and dynamic approach and the systematic management and control of HACCP Hazard Analyses, Operational Prerequisite Programmes and Prerequisite Programmes. 
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The ISO 10002 Customer Satisfaction Management System

The “Customer Satisfaction Management System” of Migros Ticaret A.Ş. is the entire system established in line with transparency, accessibility, responsiveness, confidentiality and accountability principles of guiding policies for all customers, suppliers and stakeholders. The system is comprised of processes including the receipt of a communication, tracking it, notifying receipt of it, making the initial assessment, investigating, collecting information, analyzing and evaluating the communication, responding and measuring satisfaction. Migros has earned a TS ISO 10002 Customer Satisfaction Management System Certificate in this scope in 2013. 
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The OHSAS 18001 Occupational Health and Safety Management System

Migros Ticaret A.Ş. forms the work safety concept together with quality and productivity principles in the framework of the Quality Management Systems. By adopting a proactive approach, the company determines, monitors, controls and makes constant improvements on occupational health and safety risks. Training is provided to increase Occupational Health and Safety awareness. With this work Migros has gone one step further in the quality journey to achieve the “OHSAS18001 Occupational Health and Safety Management System” certificate in 2015.
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ISO 14001 Environmental Management System


Migros Ticaret A.Ş. is dedicated to the efficient and productive use of natural resources by limiting its environmental impact in an effort to leave a healthier and more liveable environment to future generations. Migros set up an Environmental Management System with all of its relevant stakeholders to improve its environmental performance, fulfill its environmental responsibilities and contribute to the environment in a systematic manner; it obtained a TS EN ISO 14001 Environmental Management System Certificate in 2016. Migros looks at the life cycle of its activities to determine and keep under control their environmental dimensions and risks and carries out work to mitigate their negative environmental impact. It reduces or has no impact on the environment in cases of emergency. As an environment-friendly company with projects to reduce environmental pollution, Migros is socially-sensitive and aware of its responsibilities towards future generations.
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